This privacy policy applies between you and Innovating Inclusion Ltd (‘we’, ‘us’, or ‘our’) and describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

• Visit our website at www.shanidhanda.com, or any website of ours that links to this privacy policy.
• Engage with us in other related ways, including any sales, marketing or events.

We care about your privacy and are committed to maintaining the trust and confidence of everyone we work with and visits our website. We are GDPR-compliant but strive to go above and beyond this standard.

Questions or Concerns?

Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

If you still have any questions or concerns, please contact us via our contact page.

Please note:

• This privacy policy will inform you how we look after your personal data when you visit our website (regardless of where you visit it from), tell you about your privacy rights, and tell you how the law protects you.
• We use a CRM (i.e. direct marketing/client relationship portal) operated by a French Provider.
• We take the privacy of your information very seriously. This privacy policy applies to any person who shares their personal data with us. These may include anyone who accesses the website shanidhanda.com and conversations about whether to browse or sign up for direct marketing.
• You understand that from time to time, we will offer other services, information, and products. The extent to which we need to process your personal data will be as set out in this policy or any revision.
• This privacy policy does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statements of other websites prior to using them.
• We will not sell or assist a third party monetise your personal data.
• In this privacy policy, the following definitions are used:
  
  Data: collectively, all information that you submit to Innovating Inclusion Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  
  Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
  
  GDPR: the UK General Data Protection Regulation

Scope of this Privacy Policy

1. Information we collect.

In short, we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you.

The personal information that we collect depends on the context of your interaction with us and the Services, the choices you make, and the products and features you use.

We may collect the following Data, which includes personal Data, from you:

• Name
• Gender
• Contact information such as email addresses and telephone numbers
• Demographic information such as postcode, preferences and interests
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you have any queries, need to update your personal data, or wish to exercise your rights, please contact us immediately via our contact page.

We do not knowingly collect data from or market to children under 18 years of age.

How we collect Data.

We collect Data in the following ways:

• Data is given to us by you; when you contact us through the Website, by telephone, post, e-mail or through any other means
• When you complete surveys that we use for research purposes (although you are not obliged to respond to them)
• When you enter a competition or promotion through a social media channel
• When you receive marketing communications from us
• When you use our services, in each case, in accordance with this privacy policy.
• Data is received from other sources and
• Data is collected automatically.

Data that is received from third parties:

• Facebook Inc
• TikTok
• LinkedIn
• Brevo

Information automatically collected.

In short, some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• We collect information through “cookies” – small text files placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website in line with the cookie settings on your browser. For more information about cookies and how we use them on the Website, see our cookie policy.

2. How we process your information

In short, we process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record keeping
• Improvement of our products/services
• New products/services
• Information regarding our business activities and new ventures
• Transmission by email of marketing materials that may be of interest to you

3. Legal Basis of Data Processing

In short, we only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

We may include you in any direct marketing campaigns. We will proceed on the assumption that your browsing of our Website and giving us your contact details represents an “opt-in” or “soft-opt-in”: A soft opt-in refers to where you have previously engaged with us (for example, you registered with us or made enquiry of us, and we are promoting similar campaigns or activities). If we deem that you have given us a “soft opt-in”, we will market to and communicate with you unless you unsubscribe.

If you are not satisfied with our approach to marketing, you have the right to unsubscribe at any time. Please see the section headed “Your rights” below.

We may use your Data to share with you Innovating Inclusion Ltd adverts and other content on other websites. If you do not want us to use your data to show you Innovating Inclusion Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the Cookie Policy).

4. Who we share data with

In short, we may share information in specific situations described in this section and/or with the following third parties.

We may share your Data with our employees. agents and/or professional advisors.

In order to fulfil the purposes of our data processing (our use of data) we work with a number of third party service providers. We will make all appropriate checks so as to ensure that the security and privacy of your data is not compromised.

In certain circumstances we may have to disclose personal data to our advisors. The third party providers include CRM providers who we will work with to conduct marketing and user engagement programmes.

International Data Transfers.

From time to time we work with external third parties who are based outside the UK. Their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to your personal data. Where possible we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

Where this is not possible, we will ensure that the transfer of your personal data is done lawfully. We will make all prudent enquiry of the credentials and processes of any third party.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

5. Keeping Data secure

In short, we aim to protect your personal information through a system of organisational and technical security measures.

We will use technical and organisational measures to safeguard your Data.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. Data retention

In short, we keep your information as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

Any marketing data can be deleted on request. We will delete marketing data that we deem to be out of date. Financial data will be retained for as long as required for Innovating Inclusion Ltd to retain financial data.

7. Your rights

In short, you have the right to access, correct, erase, restrict, and port your data, as well as to object to its use. To exercise these rights or withdraw consent, contact us. There’s usually no fee, but we may charge for unfounded requests. We’ll verify your identity for security. We aim to respond within a month, but complex cases may take longer. If unsatisfied, you can escalate to the Information Commissioner’s Office. Keep us updated on any changes to your data.

You have the following rights in relation to your Data:

• Right to access – the right to request copies of the information we hold about you at any time.
• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability – the right to request that we move, copy or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via our contact page.

Please note:

• You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances;
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response;
• We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated;
• Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at ico.org.uk.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

8. Changes of business ownership and control

In short, if Innovating Inclusion Ltd undergoes changes in ownership or control, your data may be transferred to the new owner or controlling party for the same purposes as originally provided.

Innovating Inclusion Ltd may, from time to time, expand or reduce our business. This may involve the sale and/or the transfer of control of all or part of Innovating Inclusion Ltd, Data provided by you and other subscribers, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

This Privacy Policy was last updated on 21 April 2024.