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Privacy & Cookie Policy

Welcome to shanidhanda.com’s Privacy Policy.

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. 

 

Shanidhanda.com ("We" "Us" "Our" "Shanidhanda.com") care about your privacy, and we are committed to maintaining the trust and confidence of everyone we work with. We are GDPR-compliant but strive to go above and beyond this standard. Whether you are browsing our website or subscribing to our newsletter here is where you’ll find information on how we protect your privacy and keep your data safe and secure. 

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our services.  If you have any questions or concerns regarding this policy, please contact us.

 

We may change the policy from time to time by updating this page. You should check this page regularly to make sure you are aware of any changes. This policy is effective from 19 November 2019.
 

What data we collect


The personal data we collect from you includes:

  • questions, queries or feedback you leave, including your email address if you contact shanidhanda.com

  • your name and email address when you sign up to our newsletter

  • how you use our emails - for example, whether you open them and which links you click on

  • your Internet Protocol (IP) address, and details of which version of web browser you used

  • information on how you use the site, using cookies and page tagging techniques

Visitors to our Website

When someone visits shanidhanda.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

 

We don't make and don't allow Google to make, any attempt to find out the identities of those visiting our website. Google Analytics processes anonymised information about:

  • the pages you visit on shanidhanda.com

  • how long you spend on each shanidhanda.com page

  • how you got to the site

  • what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address). We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Why we need your data
We collect information through Google Analytics to see how you use the site. We do this to help:

  • make sure the site is meeting the needs of its users

  • make improvements, for example improving site search

We also collect data in order to:

  • gather feedback to improve our services, for example, our email alerts

  • respond to any feedback you send us if you’ve asked us to

  • monitor use of the site to identify security threats
     

Our legal basis for processing your data


The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of shanidhanda.com.

The legal basis for processing anonymised data for Google Analytics is your consent.

Newsletter Sign Up

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right, and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailerLite, to deliver our newsletter. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailerLite’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. 

Contact Form

 

We collect personal details for our contact form. We use a third-party provider, Wix Forms, to collate and keep your information secure. This is so that we can reply to requests and messages sent through our website. Details are not shared with any third parties. For more information, please see Wix's privacy policy.

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Contributing Content

If you contribute content to a site that we host, (such as commenting on a blog post) we publish this information on the website that you contributed to. We retain this information for at least as long as the content is available. These details will not be shared with third parties, except where necessary such as to provide a defence from defamation claims.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

If you come to shanidhanda.com from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Retention and deletion of your information 
 

We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this policy, or for the duration required by law, whichever is the longer.

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. 

If you contact us by phone, email or in writing

If you exchange emails, telephone conversations or other electronic communications with our team members, our systems will record details of those conversations, sometimes including their content.

When you contact us, we sometimes need to keep a record of the communication we have with you to operate, manage and develop our work.

How we protect your data and keep it secure


We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

Regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with ShaniDhanda.com or anyone else.

 

Where your data is processed and stored


We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be transferred outside the EEA for processing.

Children’s privacy protection


Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

 

Your rights
 

You have the right to request:

  • information about how your personal data is processed

  • a copy of that personal data

  • that anything inaccurate in your personal data is corrected immediately
     

You can also:
 

  • raise an objection about how your personal data is processed

  • request that your personal data is erased if there is no longer a justification for it

  • ask that the processing of your personal data is restricted in certain circumstances

If you would like to exercise any of these rights, please contact us.

Contact us 

We want to do everything we can to make sure the information we hold on you is accurate and up-to-date. If you have a query regarding this policy, if you would like us to amend any information or request access to the information we hold on you, please contact us.


 

Changes to this Privacy Notice

We keep our privacy notice under regular review and may change this. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. 
If these changes affect how your personal data is processed, we will take reasonable steps to let you know.  This privacy notice was last updated on 21 June 2020.

 

Cookie Policy 

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

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